While on tour in the UK a few months ago, I decided to get some dual driver in-ear earphones. I have used dual driver in-ears before, and they really make a difference in the low end, with a driver for the mids and highs, and a driver for the low end in each ear.
So, after some Googling around, I decided to get the Ultimate Ear super.fi 5 Pro™. Ultimate Ears have a great reputation, and a huge client list which I think is a good indication that they weren’t a bad choice. Plus, they were inspired by Alex Van Halen, which is a big selling point for me!
I located a distributor in London, and on a day off I ventured in to the Tube for the hour long trip to Hand Held Audio in Northumberland Park. I can say that the trip was more than worth it. My kick drum has never sounded so huge in earphones before. The high end is just right, with a perfect balance of mid-range.
They come with a complete accessories/fitting kit which consists of small, medium, and large rubber ear tips, foam ear tips, 1/4 inch adapter, 1/8 inch line level attenuator, a cleaning tool, and a metal hard case to carry it all. You will need to try the different tips on to figure out which is the best fit for you, but since there are so many choices, you shouldn’t have trouble getting a good fit. One big selling point for me was the fact that they have a replaceable cord. How many times have you had a cord that died on you?
As for their customer service… after about two months of use, I had a problem with the right ear bud. I contacted UE’s customer support and they had new ones to me within a 1.5 weeks. Being in Australia, that is pretty quick. That is just a sign of a good company, doing great things for their customers.